We run your IT operations as measurable services.
From managed services to outsourcing models, from consulting to project management — we take on the day-to-day running of your IT.
When IT operations are set up right, nobody notices them. We take on the full lifecycle, from installing systems to running them day to day, under measurable service levels.
Our portfolio ranges from outsourced teams working on site and service-level based maintenance and support to architecture consulting and project management. Every service is designed around the organisation’s existing capabilities and growth plans.
Our aim is not to replace IT teams but to free them from routine operational load so they can focus on projects that add value to the business.
Our service approach
Service levels
| Scope | Hours | Response time |
|---|---|---|
| Standard support | Weekdays 09:00 – 18:00 | 4 hours |
| Extended support | Weekdays 08:00 – 20:00 | 2 hours |
| Critical infrastructure | 24/7 | 1 hour |
The table shows our standard service packages; custom service levels can be defined to suit your organisation.
Three service models, one operational discipline.
From on-site teams to contracted maintenance and consulting, every service runs on the same measurement and reporting standard.
Maintenance and Repair Services
Service-level-based maintenance, support and repair for PC, server, network, security and software products.
→Outsourcing Services
Technical staff, help desk and end-user support teams placed within your organisation.
→Consulting Services
Consulting services in end-to-end IT design, project management and Pardus migration.
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