IT Service Management Policy
Our commitments to planning, budgeting, controlling and continually improving IT services.
ISO 20000-1IT Service Management System
- Management puts in place the measures needed to establish, develop and maintain an effective structure that meets IT service management requirements.
The organisation budgets for IT services and keeps the accounting of the following under control:
IT assets · Shared resources · Overheads · External support services · Staff · Insurance and licences
- Indirect costs are allocated to activities, and prices are assigned directly to services.
- Effective financial control and authorisation are in place.
- An information confidentiality policy, to be communicated to relevant staff and customers, is approved by authorised management.
- Information confidentiality is ensured.
- Risks relating to access to the services and systems provided are managed.
- Management has defined and applies methods to keep the approval and implementation of emergency changes to IT services under control.
- Service releases are defined and implemented.
Our Management Systems
Our other policies
Our quality, security and continuity processes are certified through independent audits under seven ISO standards.
