Customer Satisfaction Policy
Our commitments to handling complaints, requests and questions fairly, promptly and transparently.
ISO 10002Customer Satisfaction Management System
- To provide customers with a convenient way to bring complaints, requests and questions to Destek Bilgisayar ve İletişim Hizmetleri Tic. A.Ş. accurately, completely, clearly and easily, whenever they wish.
- To be ready and glad to listen to every question, complaint and suggestion reaching our Customer Relations unit by phone or any other channel.
- To respond to and deal with complaints, requests and questions as quickly as possible.
- To assess every complaint, request and question without prejudice and fairly, treating all customers alike.
- To always offer effective, realistic and workable solutions to complaints, putting customers’ rights above all else while meeting their needs.
- To record every complaint, request and question so that we can serve customers better, and to keep the customer informed throughout until the complaint is closed.
- To keep improving all of our services and to take an innovative approach so that we can serve and guide customers better.
- To bring innovation to our services through the improvements we make in order to produce fast and effective solutions for customer needs.
Our Management Systems
Our other policies
Our quality, security and continuity processes are certified through independent audits under seven ISO standards.
