Basic Quality Policy:

  • Analyse the needs of our customers' expectations and requirements, to ensure customer satisfaction and trust the most effective and creative solutions, cost effective, timely and quality service by providing fast,
  • Build all the relations of mutual trust with employees and customers, depending on the principle of honesty and openness, criticism and be open to change,
  • In addition to increase the information level of our employees and business partners to raise environment awareness, ensure to use applications that do not threaten human health and safety,
  • Evaluate periodically  information security, occupational health, job safety, environment security and business continuity issues ‘ risks and provide input to customer service management,
  • About the customer complaints, offer an efficient,  realistic and workable solutions to protect the rights of the customer. By recording all complaints, complaint resolution, then to share with customers the findings of the studies of and solutions.

Certificates:

 

  • TSE 9001-2008 (Quality Management System)
  • TS ISO 10002 (Customer Satisfaction Management System)
  • TS EN ISO 14001-2004 (Environmental Management System)
  • OHSAS 18001-2007 (Occupational Health and Management System)
  • ISO-IEC 20000-2011 (Information Technology Service Management System)
  • TS ISO-IEC 27001-2006 (Information Security Management System)